Savvy Glass uses UPS, FedEx, USPS mail, UPS, and DHL shipping services. Other freight services are used depending on the circumstance. Orders ship via UPS (unless otherwise specified). We offer *FREE SHIPPING ON MOST ORDERS! However, free shipping is not applicable to custom orders, special requests and expedited shipping.
Some vendors require a minimum order of $300 – White Elk.
Most orders ship within 24 hours. Savvy Glass also offers shipping upgrades for an additional fee via "Express Saver," "2nd Day," "Overnight," and "Priority Overnight" delivery services upon request. Orders requiring shipping upgrades must be submitted before 9:00 AM (CST).
Our shipping department is CLOSED on Thanksgiving Day and the day after, Christmas Eve, Christmas Day and New Year's Eve.
Savvy Glass allows cancellation within a 24-hour period from the order submission, providing that the order has not already shipped. Any cancellation after 24 hours from the order submission will result in a 30% re-stocking fee.
Claims, Returns, Authorization, Inquiries, and Shipping Errors
Should you need to return, exchange or replace an item, please contact us immediately at email@example.com.
Any discrepancy in quantities shipped, damaged goods or incorrect merchandise must be reported within ten (10) business days of receipt of goods and require a Return Authorization (RA) number from our corporate office. Returns will not be accepted for in-store damages, or for products that have been used or soiled. Other than any damaged or defective merchandise, we do not accept returns.
Any damaged items submitted for a return will be repaired, replaced, or exchanged (for a piece of equal value). Write your RA number clearly on the outside of the package, or our returns department will refuse the package.
We will exchange the returned merchandise or issue a credit memo for the dollar amount within 30 business days under unusual circumstances. Please be advised: Custom orders are non-refundable.
These terms and conditions are governed by the laws of the State of Florida without reference to the principles of conflicts of laws thereof. Any dispute arising from these terms and conditions shall be resolved exclusively in the state and federal courts of the county of Walton.
Clearance, Sale, Overstock Items
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"Savvy Glass has an exquisite collection of unique glass art!"
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